Customer Experience & Product Innovation
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Use AI to brainstorm customized product ideas and minimum viable products (MVPs)
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Product development planning
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Data first research for product evaluation and validation
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Create customer personas and value propositions
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Build brand visuals, promotional content with AI tools
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Design pitch decks for your new product
Learn how to:
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Customized solutions/Product design
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Data first research for product evaluation
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Product development planning
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Minimum viable product creation using AI tools
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Career Catalyst
Modules
This is a 4-week hybrid course that goes beyond theory to provide you with practical hands-on experience.
Weeks 1-3: Online + in-person learning
Each week, you’ll complete 6-10 hours (depending on your learning style) of self-paced learning online that includes:
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Interactive readings and video lessons packed with case studies and hands-on practice assignments
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90-minute live, online session to apply concepts in real-time with your instructor and peers
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Quizzes following each module to check your learning
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Plus, two optional “office hours” with your instructor where you can ask questions or explore topics more deeply to ensure you never feel stuck.
Plus, each week, you will join your class peers for a day-long, in-person workshop to practice new skills and apply what you are learning in a collaborative and supportive setting.
Week 4: Final in-person workshop + Career Catalyst (one day)
In the last week, attend your final in-person workshop where you’ll showcase your skills and present your own AI-powered product. Plus, participate in Career Catalyst where you will learn job hunting best practices and how to use AI to land your dream or promotion including:
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Updating your resume and cover letter
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Acing the interview
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Building a great LinkedIn profile
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Networking and personal branding best practices
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Succeeding in your first 30, 60 and 90 days
Format
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Basic understanding of customer experience
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Strong understanding of the English language (written and spoken)
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Laptop with a web camera and microphone
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Available for an in-person workshop in Toronto
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You don’t need AI experience, just curiosity and commitment.
Prerequisites
Start date
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Upcoming courses
Nov 3, 2025
Oct 30, 2025
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Next course
Sep 8, 2025
Sep 3, 2025
Course Timeline (September - October)

Course Timeline (September - October)
